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Our Time Warner Cable Internet Review

Click here to use the internet speed test for Time Warner Cable of New York / New Jersey

We've posted a similar Time Warner Internet Review, of Road Runner in New York and New Jersey (NYC and NJ) as comments on other web sites.  It is our opinion that the performance we receiving for our Road Runner Internet service in Queens New York is over-priced and not fair and honest in our TW cable rates and service levels

It is our opinion that speed problems and issues with Times Warner Cable and Internet of NYC continue and are not resolved or even addressed in Queens New York.  We do not believe that we are getting what we are paying for.

  • The Time Warner cable internet service gets continually slower from 9 am until from 5 pm to when it becomes less than 3 mps (its 6 pm now and we are getting 2.1 mps in 5 tests in 30 minutes).
  • The Road Runner and Time Warner speed degradation continues and progresses thought the day, beginning when people are using the local connection
  • The Time Warner Cable of NYC Internet speed rates service usually averages less than 900 kps to 1.5 mps over 30 minutes of multiple tests from 7 pm to midnight.
  • This happens every day
  • We get 20 to 25 mps from Road Runner Internet service from Time Warner, midnight to 5 am or 9 am
  • Per customer service we are at the highest tier level of service and our Internet speed should be minimum at 10 mps or better but do not get this speed for over half the day.
  • We had to have the cable modem replaced a few months ago. The TW technician says that Time Warner now has about 10 Internet speed 'service levels' (speed rates) although they are not announced - consumers are not fairly informed. (The Time Warner Cable of NYC for New York and New Jersey lists 3 levels)
  • It's our belief that it is time to reduce our Time Warner cable internet and cable subscription level to 'Standard' where they promote 10 MPS. Or subscribe to a lower level - ?
  •   We believe that at 10 MPS we can deal with in the early AM speed at the "standard level"
  • Our service DOES NOT include Time Warner Internet Phone Service
  • We think that Times Warner Internet service should be as reliable as electrical service. It is far from that in Queens New York. For example, in January and February 2010, Time Warener internet service was sporatic at lease 10 days of the period during mid-day and sometimes evening

We note that Time Warner of NYC and NJ does not post their pricing levels for all levels of service on their internet site

Our cable bill (April 2009) says we are paying $42.00 for our internet service as part of our "It's all here" package (supposedly the highest internet cable speed.)  The last time we looked, and can remember, the unbundled rate was around $75.00 per month.

We are looking forward to Verizon's FIOS service competition in Queens New York (NYC - although we will pay a 'few bucks' more for Time Warner's cable and internet excellent customer service.  Verizon's FIOS customer service sucks according to our friends who have the service.)

 

Time Warner Digital Phone, Cable and Internet Review

Highlights:

- You can see remarks about Time Warner Digital Phone service on our Vonage Review Page

- Our Experience with Time Warner Customer Support for Internet and Cable has been largely Exceptional

-  We expect Time Warner Internet to be as reliable as electricity - it is not

- Queens New York Speed by Time Warner Internet is not acceptable for the price.

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We only take time to write reviews when we find exceptional value, exceptional service

Or when we feel short changed, taken advantage of, or feel ripped off. 

This review is our opinion or a reflection of our experiences.

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 We are not selling anything here. We are impassioned by Timer Warner Customer Service

We appreciate Time Warner of NY and NJ Customer Service but are disappointed with the internet speed

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