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				Our Purehost Review and other hosting experiences - see our CrystalTech Review - CrystalTech makes us happy, Purehost does not. Also, a short Godaddy review and new - a Vonage Review here Purehost: Pure host? Not thought so by us. We apologize to our customers for our short tenure with the hosting company, Purehost. We've moved our sites to CrystalTech. See the Crystal Tech review page (Purehost, Hypermart, Xeran, Bizland, Appsitehosting (Appsite or Appsite Hosting), Bluebox, (Blue Box) Entryhost, and others, are subsidiaries of Endurance International Group - It is a holding company; an acquisition firm, an investment company. Appsitehosting / Purehost are new names under this group (is Vericenter a parent company or part of this group too?)







	We choose and have changed to an American Hosting Company. Crystaltech see our review Our PhotoImpact and CorelDraw Review Our Vonage and Digital Phone VOIP review We only take time to write reviews when we find exceptional value, exceptional service Or when we feel short changed, taken advantage of, or feel ripped off. This review is our opinion or a reflection of our experiences. We are not selling anything here. We feel taken advantage of by Dell, Dellhost, Appsitehosting and Endurance International. We do not want anyone to have the same experiences. Write use if you have passionately different opinions info at prorganize.com			In addition to Purehost, other hosting company names that may be owned by Endurance International Group are AccountSupport, DomainHost, eHost, FreeYellow, HostYourSite, IMOutDoorsHosting, USANetHosting, VirtualAvenue, and YourHostingAccount. There may be more company brands and the acquisitions seem to be continuing. As of April 2005, Endurance International Group's latest acquisition is FatCow. Check the web and you may find many who have had the same experience with Purehost, Hypermart, Xeran, Appsitehosting and others acquired by the Endurance International Group. (Appsitehosting and Purehost claim to have been in the hosting business since 1996 or1997 - why cannot we find links beyond for theses companies with dates before 2004?). Appsitehosting : On the initial move in December 2003, from Dellhost, Appsitehosting (Appsite, another Endurance International Group company) provided reasonable support to their shared hosting customers when the transition was made from Dellhost. Appsitehosting charged our clients for domain registration renewals on 3 of our sites even though those sites were originally registered, in late 2003, and paid for 1 year or more when the sites were created on Dellhost. Appsitehosting took over the web hosting from Dellhost. 15 months after the sale of the Dellhost accounts to Appsite Hosting / Purehost you can still not register on the web, you have to call the company to set up an account. Appsitehosting failed to prepare its shared hosting customers to the move to Purehost - we knew little about the move until 3 weeks before it was done. Appsite emails told us there would be little impact with the move. Boy were they wrong. At the time that Purehost acquired the Dellhost accounts, flexpartners.net reported that data was permanently lost by vericenter in the conversion We are thankful that our experience with Purehost was less severe. Purehost (again): The move to Purehost was a disaster for this site and every one of the 7 shared website domains we managed at the time of the move. Mail did not work, web statistics did not work, autoresponders did not work, Front Page extensions did not work and the site was out of date as our pages were moved from Dellhost / Appsitehosting and un-updatable for 2 weeks. Things we liked about Purehost Spam can be marked as 'spam' when or before it hits the recipient mailbox. Our local PC spam filters were able to manage the email once it is marked as spam Things we didn't like about Purehost No technical support phone number was listed on the Purehost site when we were moved (The Purehost support phone is 877-440-7873. The phone is now listed on the Purehost home page.) Calls to the Purehost helpdesk seem to get a help desk call center - associates seemed to have skills more like a receptionist than a technician. Turn around for host solutions took hours or days or never got done at all. Help desk agents at Purehost really seem unable to help you and the agents must refer your problem to technicians The control panel requires an Purehost account number to log on Publication to a Purehost site by FrontPage requires your account number to logon - you cannot change the name from the account number to a more friendly name Web search results of "Purehost" sometimes show up with the site account number - a significant security lapse. Email accounts require profiling in Purehost aliases setup to work, the alias might start with a "D" but some areas of the control panel are case sensitive so you need your account number to be aliased as "D12345678" *AND* "d12345678". Sometimes even the control panel is not sure about the upper / lower case difference so you are prompted to log on over and over again using either the upper or lower case distinction. Webmail (web mail) requires our account number to access Email client setup requires the domain name account number Purehost cannot seem to get FrontPage extensions working right Web statistics provided by Purehost are limited and uninformative - you must click to update statistics twice before you can review the limited information Publication to our web sites hosted by Purehost timed out, by ftp or FrontPage, after 15 minutes, even though the update was still in progress Our browsers frequently timed out when trying to get to our sites hosted by Purehost The host, Purehost, claims to have been in business since the late 1990's. Why cannot we find any information about the company before 2004? Purehost is known as a spam site by AOL and Yahoo. We tried to make our administrative email to our AOL or Yahoo accounts but Purehost told us not to because email might not get through. Since both Dellhost and Appsitehosting terms include giving refunds on paid in advance accounts, on the unused balance, Purehost seemed obligated to the same terms. Others websites have reported that Purehost has refused to give these refunds. Purehost only supports extension for Front Page version 2002 - some new features in FrontPage 2003 will not work well without FrontPage 2003 extensions No phone number can be found on the web site for the parent company, Endurance International Group. The Endurance International Group phone at 781-852-3200, Fax 781-272-2915 Let us count the ways - Purehost did not make it easy and Purehost did not meet our expectations. See our Crystal Tech Review for domain registration remarks and our domain registrar recommendations (review of Godaddy):- do's and don'ts when registering a domain name. Read it for tips before you register your domain. Dellhost and Dell Computers: Dell Computer and Dellhost are out of the hosting business. Dells hosting accounts were sold (when Sprint got out of the hosting business and sold their assets to Vericenter) in late 2003 to Appsitehosting (another Endurance International Group company) who in turn sent their shared hosting domains to a subsidiary, Purehost We had been with Dellhost (Dell Host) from 1999 to 2004. Until the sale of our accounts to Purehost / Appsitehosting (/ Vericenter?), the service was great. It seems Dell, in divesting themselves from the hosting business with these results, has alienated us. (purehost) Further, we have found that Dell support unsatisfying in both hardware support and computer sales. This selling of its hosting customers to Endurance International Group, with the very poor hosting service that followed, cemented our belief. Typically, the small businesses we support have problems with hardware service when the service calls are answered by support associates who seem unable to analyze problems beyond scripts and who speak English very poorly. Some of the small businesses report they are hung up upon by Dell tech support when their record shows that the computer purchase were made by banks (under lease agreements) rather than the leaser of the PC's. Dell is very good at advertising low prices. However, it is our opinion that the featured low prices are for computers that are underpowered. When the low price configuration is modified to assure an acceptable performance level, we find Dell Computers to be 10 to 30 percent more expensive than equally configured PCs from competitors Additionally, some our clients have reported that rebates from Dell are difficult to get and sometimes never come. We do not recommend Dell to our small business customers CrystalTech We are now with Crystaltech.com (CrystalTech or Crystal Tech), an American hosting company, and are happy! See our Crystaltech Review According to web journalists, CrystalTech has the highest referral rate of any hosting company. Our experiences reflect why. If our reviews are helpful and you choose to sign up with CrystalTech, we would appreciate your entering prorganize.com as the referral site. You'll get a great hosting company with exceptional service at a great price and we'll get a couple of bucks off our bill. *

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