We have had enough of Time Warner's unceasing rate increases
We do not use RCN phone services
RCN has been available in our building for over a year and in late 2011 we made the switch. As of April 2012 we have had the service for about 6 months and are pleased enough to write this positive review
We were reluctant to switch because other RCN reviews on the internet have been negative but many of the reviews are older and postdate the acquisition of RCN by a private equity company in 2010
The stated goal of the change was to make RCN better and we think it is. We were ready to be disappointed with RCN but we are not. This review reflects our RCN enthusiasm.
RCN is interested in getting and keeping your business. A representative has been in our building every few months inviting us to switch and the deals offered finally convinced us! The price has a guarantee of one year, and an increase guarantee for year 2 and 3. The changes are tolerable and they will still beat what we were paying for Time Warner
No contract is required for RCN TV, RCN Internet, or RCN Phone service
RCN technical service and RCN Customer Service is all USA based. You will never talk to someone with an accent you cannot understand. RCN gives Americans jobs
The service for our first six months of RCN TV and RCN Internet has been perfect. No service interruptions, no need for onsite service. Our three or four telephone service calls to RCN, at all hours of the day, have been professionally handled in a timely fashion (One billing inquiry, two channel addition / subtraction calls). We should note here that we've had to wait up to 10 minutes, but it is not intolerable. Our phone calls to Time Warner may have been faster but we've had to deal with annoying phone navigation, accents and attitudes at times
We have not subscribed to RCN Phone because our Vonage service offers much better and less costly service to foreign countries.
RCN has its fair share of current (in 2012) customer complaints, most of them involving fees and billings but Time Warner has complaints too. Before you switch please review the complaints elsewhere and consider them in your decision.
Every cable system has a channel line-up that varies from its competitor(s). Make sure your TV cable provider has the channels you love.
We do not have Verizon Fios in our building. Frankly we doubt we would consider it if we did. Our experience with their service departments over the last 20 years, both professionally and privately, has always been negative with Verizon
When we signed up for RCN, Time Warner offered us a "Service Disconnection" prevention (aka Service Retention) discount deal of about $20 off (for one year) to retain us as a customer. It was the best they would offer and it still was more expensive than our RCN "deal" RCN has guaranteed our deal for 3 years with stated increases for year 2 and year 3. We look forward to integrity of this offer
We asked our RCN installer to not "cut" the Time Warner cable from the hallway into our apartment but rather to add cable ends to it and our apartment cable so we could do a self install again to TW if RCN fails us. We like to be prepared.
Our RCN installer was terrific, helping us with all requests. We gave him a nice tip.
So far so good, we highly recommend RCN. In fact, if you have RCN available as an option in New York, you are wasting money with other providers. As an aside, we were with Time Warner from 1992 to 2011, they valued only our dollars and not our loyalty and being their customer. We are happy to get rid of them.
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